Privacy Policy

Last updated: July 8, 2026

1. Introduction

Welcome to Receptify ("we", "our", "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and share information about you when you use our services at receptify.app.

2. Information We Collect

We collect information you provide directly to us, including:

• Name and email address when you create an account
• Business information including website URL, business name, services, and hours
• Payment information processed securely through Stripe (we never store card details)
• Call logs and appointment data generated through your AI receptionist
• IP address and device information for security and demo restriction purposes

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our AI receptionist service
• Process payments and manage your subscription
• Send transactional emails including receipts, appointment notifications, and account updates
• Send follow-up emails related to your demo or subscription (you may unsubscribe at any time)
• Respond to your support requests
• Comply with legal obligations

4. How We Share Your Information

We do not sell your personal information. We share data only with trusted third-party service providers who help us operate our service. These providers assist with:

• Payment processing — handles secure card transactions
• Phone number provisioning and SMS — provides dedicated phone numbers
• AI voice call processing — powers your AI receptionist's call handling
• Transactional email delivery — sends account and notification emails
• Cloud hosting and infrastructure — hosts our application and your data securely
• AI language model processing — processes conversation intelligence for your receptionist

All third-party service providers are contractually bound to protect your data and are prohibited from using it for their own purposes.

We do not sell or share your mobile phone number with third parties for their own marketing purposes.

Message frequency may vary depending on your account activity. Message and data rates may apply.

If you would like specific information about the third-party service providers we use, please contact us at [email protected] and we will be happy to provide details upon request.

5. SMS & Text Messaging

5a. Business Owner Notifications

Receptify sends SMS text messages to business owners who have opted in to receive appointment booking alerts. The following describes how we handle your mobile number and text message consent.

• Opt-in: SMS notifications are off by default. You opt in by entering your mobile number in Settings and checking "Send me notifications when appointments are booked."
• Message content: Messages are appointment booking notifications only. No marketing or promotional messages are sent.
• Message frequency: Message frequency varies based on your business activity (one message per appointment booked).
• Rates: Message and data rates may apply.
• Opt-out: Text STOP to opt out at any time. You may also disable SMS notifications from your Settings page.
• Help: Text HELP for help, or contact [email protected].
• Data sharing: We do not sell or share your mobile phone number with third parties for marketing purposes.

5b. Customer Appointment Confirmations

When a customer books an appointment through a business's Receptify AI receptionist, the AI requests verbal consent before sending any text message. If the customer agrees, they may receive appointment-related SMS from the business. The following describes how this consent and messaging works.

• Opt-in: Consent is obtained verbally during the AI receptionist call. The AI explicitly asks the customer: "Do I have your permission to text you?" No message is sent unless the customer says yes.
• Message content: Appointment confirmation and reminder messages only. No marketing or promotional messages are sent.
• Message frequency: Message frequency varies. Typically one confirmation per booked appointment, and one reminder before the appointment.
• Rates: Message and data rates may apply.
• Opt-out: Reply STOP at any time to stop receiving messages. Reply HELP for help.
• Data sharing: Customer phone numbers are not sold or shared with third parties for marketing purposes.

6. Google Calendar Integration

Business owners may optionally connect their Google Calendar account to Receptify to enable automated appointment booking. When you connect Google Calendar, Receptify requests access to the following scope:

• https://www.googleapis.com/auth/calendar.events — allows Receptify to create, read, update, and delete calendar events on your behalf.
• https://www.googleapis.com/auth/calendar.events.freebusy — allows Receptify to query your free/busy availability during live calls. Only time blocks are returned — no event titles or attendee details are accessed.

What we access: Only calendar events on your primary Google Calendar. We read your availability (busy/free times) to avoid double-booking, and create or update appointment events when your AI receptionist books a caller.

How we use it: Solely to manage appointments booked through your Receptify AI receptionist. We do not read, store, or process any other calendar data or personal information from your Google account.

Data sharing: Your Google Calendar data is never sold, shared with third parties, or used for advertising. It is used exclusively to fulfill the appointment-booking function on your behalf.

Protection: OAuth tokens are stored encrypted and transmitted exclusively over HTTPS. We never store your Google account password. Tokens are scoped to the minimum permissions required.

Retention and revocation: You can disconnect Google Calendar at any time from your Receptify dashboard (Settings → Calendar). Upon disconnection, your OAuth tokens are immediately deleted from our systems. Existing calendar events created by Receptify remain in your Google Calendar and can be deleted directly from there. If you delete your Receptify account, all stored tokens are permanently removed.

AI/ML restrictions: Google Calendar data accessed through Receptify is never used to develop, improve, or train any AI or machine learning models. We do not transfer your Google Calendar data to any third-party service for AI/ML training purposes. The AI voice receptionist processes live call audio only to handle your appointment requests in real time — your calendar data is not fed into any model training pipeline.

Receptify's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. The use of raw or derived user data received from Google Workspace APIs will adhere to the Google User Data Policy, including the Limited Use requirements.

7. Data Retention

We retain your data for as long as your account is active. Demo accounts are automatically deleted after 48 hours if not converted to a paid account. You may request deletion of your data at any time by contacting us at [email protected].

8. Cookies

We use essential cookies to keep you logged in and remember your preferences (such as currency selection). We do not use advertising or tracking cookies.

9. Your Rights

You have the right to access, correct, or delete your personal information at any time. To exercise these rights, contact us at [email protected].

10. Security

We implement industry-standard security measures including HTTPS encryption, secure password hashing, and PCI-compliant payment processing through Stripe. However, no method of transmission over the internet is 100% secure.

11. Children's Privacy

Our service is not directed to children under 13. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice on our website.

13. Contact Us

If you have questions about this Privacy Policy, please contact us:

Receptify
13107 83 Street
Edmonton, Alberta T5E 2W5
Canada
Email: [email protected]